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Non-territorial administrative public administrative services

Convenience for the people

Mr. Hoang Xuan Hoa was originally from Bac Ninh and moved to Ho Chi Minh City to earn a living. Experiencing many jobs such as a maid, a helper for a restaurant, etc., he decided to change his job as a motorbike taxi driver with the desire to improve his income. Beside Grab requires you to submit a criminal record card with your application. That means he has to go to the Department of Justice of Bac Ninh province to complete the relevant documentation procedures or make a power of attorney for a family member in the countryside to do it instead.

Fortunately, the Ministry of Justice and the Ho Chi Minh City Department of Justice have included the procedure for issuing a criminal record card in the list of administrative procedures that can be performed through the public postal service, and Grab has coordinated with Ho Chi Minh City Post Office to receive documents for issuance of criminal record cards for foreign workers.

Mr. Hoa only needs to spend a little time through the Ho Chi Minh City Post Office to submit the application, in addition to 200,000 VND for the fee for the issuance of a criminal record card, about 30,000 VND for the delivery fee. About 20 days, he received a criminal record card from the postman of Vietnam Post. Roughly, he saved millions of money on travel, accommodation, and not having to take a day off work.

Concerns about wasting time waiting in line, waiting to get a passport, and then taking another day to receive a passport according to the appointment schedule still remain in the mind of Nguyen Minh Tam in Thai street. Thinh, Dong Da district, Hanoi, although that experience was several years ago. On the occasion of the New Year holiday, the whole family wants to go abroad to travel, she has to go through the procedures to issue a passport for her child, inevitably bored when thinking about how much time it takes to wait like last time.

Accidentally watching a news program on TV, seeing information that people can apply for a passport online through the Public Service Portal of the Ministry of Public Security or the portal on entry and exit of Vietnam, Ms. try it out. After carefully reading the step-by-step instructions, she completed the procedure at home. Seeing that she had the option to receive her passport by post, she did not hesitate to click on it. On the appointed day, the passport was brought to the door by the postman of Hanoi Post.

The “extended arm” of the people and the government

The one-stop department of many state agencies is located at the post office to take advantage of the spacious and modern investment infrastructure. Photo: BM

Talking to VietNamNet Newspaper, Mr. Nguyen Kien Cuong, Deputy General Director of Vietnam Post Corporation said: With the traditional method of handling administrative procedures in the past, people had to go to the one-stop department to submit documents. profile and get the results. Now, with the “non-administrative border” model, people can go to the post office near their home to submit their documents, saving a lot of time, cost and effort, especially those living in remote areas. remote areas (from the commune to the province or to the district a few dozen kilometers away, if you want to submit the application, you must go very early), or those who need to carry out administrative procedures under the jurisdiction of other localities .

In fact, for many years, Vietnam Post, the only enterprise assigned to manage the public postal network and provide public postal services, has become one of the very active factors involved in the implementation of the model. public administrative service “non-administrative boundary”.

“Joining hands” in administrative reform, Vietnam Post has coordinated with many administrative agencies to receive documents and return results of administrative procedures. In 2016, the Prime Minister issued Decision No. 45/2016/QD-TTg on receiving dossiers and returning results of administrative procedures through the public postal service. With the procedures announced by the administrative agencies in the list of receiving and returning results through the public postal network, people just need to go to the post office to do it.

Personal data is absolutely confidential

Currently, there are about 6,500 post offices nationwide, which have been invested in spacious equipment, computer systems connected to the Internet ready to serve the reception of documents, return results to handle administrative procedures.

The process of implementing Decision No. 45/2016/QD-TTg not only benefits the people but also reduces the pressure on the OSS department itself when the number of documents is spread to many reception points of the post office. electricity instead of just focusing on one door of administrative agencies.

The benefits are clear, so all localities actively implement it. The number of dossiers received and returned by post has gradually increased over the years: about 20 million in 2020 and about 32 million in 2022. All records and results of administrative procedures are guaranteed to be safe and accurate, especially personal data is absolutely confidential.

In 2021, the Prime Minister issued Decision No. 468/QD-TTg approving the Scheme on renewal of the implementation of the one-stop-shop, one-stop-shop for handling administrative procedures and Decree No. 107/2021/ND -CP amends Decree No. 61/2018/ND-CP on implementation of one-stop, one-stop-shop mechanism in handling administrative procedures. The remarkable point is to allow administrative agencies to hire public postal enterprises, to arrange postal staff to replace the duties of officials and civil servants at the one-stop shop.

This model has been piloted first in Dong Thap, then replicated in some other localities, giving positive results. The most obvious is to streamline the apparatus. A postal worker can receive applications for many departments and branches with a low number of arising records. Some public administration centers previously had to arrange 20-40 people to sit at the one-stop section, after changing to the post office, only 10-15 postal workers were needed.

“It can be said that the post office is like an extended arm of both the people and the government by supporting people to submit documents and receive results at home. In addition, the participation of the post office helps the authorities at all levels to streamline their payrolls, giving cadres and civil servants more time to improve their professional skills, “said Mr. Cuong.

Continue innovating to be more beneficial to the people

According to a representative of the Public Administration Service Department, Vietnam Post Corporation, a new model that is being piloted in some localities is the post office’s transaction points that can take on the duties of the ministry. one-stop shop, to further facilitate people in carrying out administrative procedures. People can go to post offices, postal staff will receive documents and transfer them to administrative agencies for agencies to update and monitor, manage and handle records according to regulations.

“In order to increase convenience and efficiency, some administrative agencies are implementing a model of granting accounts for postal employees so that they can always input people’s profile data into the one-stop system of administrative agencies. main. The application process will be faster and safer. In the pilot phase, about 20 post offices are taking on the role of a one-stop shop”, a representative of the Public Administration Service Department provided information and it is expected that this model will be replicated across the country. country in the near future.

Vietnam Post has coordinated with many administrative agencies to receive documents and return results of administrative procedures. Photo: BM

Ideally, when the one-stop system connects and connects data well, people just need to go to the post office to be able to carry out administrative procedures of all 4 levels (commune, district, province, central). ).

Another trend is also gradually popular, that is, people do public services online, then register to receive results at home by post. In rural, remote and isolated areas, people who do not have computers or do not know how to operate can ask postal staff for guidance and support. This model will be highly feasible when personal identification and personal digital signatures are deployed uniformly, synchronously, and nationwide.


(Posted in the Vietnam Post newspaper, issue of Xuan Quy Mao 2023)

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