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Minimizing errors in registration activities by digital technology

Along with other industries and fields, over the past time, the Transport sector, including the Registry, has had many activities to promote the digital transformation process. However, overcrowding at registration centers as well as Mistakes of some registrars discovered in the past few days, according to experts, has partly shown that the application of technology and digital transformation in the field of registration is still limited.

Mr. Pham Van Hiep, Director of the Center for E-Government – Viettel Solutions.

In order for readers to have more perspectives on this issue, VietNamNet had an interview with Mr. Pham Van Hiep, Director of the E-Government Center of Viettel Business Solutions Corporation (Viettel Solutions):

Recently, when the story of registration “heats up”, many people question how digital transformation can solve the problem of the Registry?

Registration is an important field of transport in controlling the quality of motor vehicles participating in traffic. Every year, there are nearly 5 million registrations in all 63 provinces and cities. Meanwhile, electric vehicles and self-driving cars are increasingly popular in the world as well as in Vietnam, posing new requirements for motor vehicle inspection.

From our perspective, the application of technologies and digital transformation will help registration activities take place more efficiently, time and costs are optimized, especially limiting errors in operations. accreditation.

Some typical examples of technology application in the registry can be pointed out such as: Automatic data collection technology from the Internet of Things – IoT platform to automatically collect data from inspection equipment to help providing transparent and accurate data, avoiding subjective and objective errors.

Artificial intelligence technology – AI helps to identify and control license plates of registered vehicles; help quickly find registration data and history, necessary information for registration (taxes, registration fees, fine information if any).

Or the application of big data technology – Big Data and data mining platform to effectively exploit big data, help diagnose and detect system errors on vehicles, thereby preventing risks, even ask car manufacturers to actively recall to fix.

Currently, Viettel is coordinating with the Registry to deploy online public services at level 4. In which, the first step will be to convert the number of motor vehicle registration services, helping people and businesses save costs. , time, procedure.

With the situation that the registration centers are overloaded, what do you think technology can specifically support, sir?

The registration centers are overloaded due to many reasons such as some closures, some old and renovated vehicles or “modifications” that do not meet the registration criteria or concentrated motor vehicles. registered in a short period of time close to Tet. In addition, according to a specialized report, the average time for a vehicle to be registered under normal conditions is 40 minutes, of which the actual inspection time is only 10 minutes (25% of the total time), 30 minutes. the rest (75% of the total time) is the time to complete the registration procedures, pay fees and charges, and look up cold fines.

The average time for a vehicle to be registered under normal conditions is 40 minutes, of which the actual inspection time is only 10 minutes. (Picture: Hoang Hiep)

With the above situation, in addition to the Registry Centers continuously improving their capacity and state management solutions from the Ministry of Transport, the Vietnam Registry, in our opinion, technology can support in providing management tools and scheduling registration, helping people know the location, inspection capacity, responsiveness of the registration centers to register for the appropriate schedule. This tool also allows pre-checking of necessary procedures and allows people to perform these procedures in advance. For example, check if you owe tolls, cold fines and pay online before going to the Registration Center.

Along with that, it is possible to apply AI to analyze previous registration data from a dataset of 5 million vehicles to predict and warn vehicle owners to pre-check vehicle problems for handling. management before going to register, thereby reducing the load on the registration centers.

These technology tools can be delivered very quickly. Management agencies can completely combine technology companies to launch early applications to optimize the registration process.

So how can digital technology be involved in order to better monitor and reduce violations in registration activities?

Currently, Viettel Solutions has smart solutions to monitor the entire registration process from the time the motor vehicle enters the inspection line to the time the vehicle is granted a Registration Certificate and ends the registration process in the Central regions. heart.

During that process, the vehicle is monitored by image analysis and blockchain application in managing measurement parameters from equipment in the registration line; applying IoT technology to connect registration equipment with registration software to automate many stages; Data is managed in real time.

In addition, it is possible to apply electronic registration and digitally sign the registration results to authenticate and track the certification process. These technologies monitor the entire registration process, helping to shorten the registration time for each vehicle.

In the long term, what should the Registry need to pay attention to for successful digital transformation, sir?

For successful digital transformation for the registry sector, industry leaders need to be determined to transform according to the strategy and in line with the programs and goals set by the Government and the Ministry of Transport. The selection of appropriate and advanced technology solutions needs to be combined with the work of changing the perception of employees about the application of science and technology in digital transformation, breaking the old and outdated way of doing things, continuing to accept and adapt to new ways of doing business. In particular, this work needs to thoroughly and deeply implement each aspect of the core issue, improve service quality towards customers who are vehicle owners.

Thank you Sir!

Van Anh (Perform)

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