Guests have to pay extra when booking a car, ordering food during the Lunar New Year season

09/02/2023

Ride-hailing apps like Grab, Baemin, Be have all announced the customer surcharges during the Lunar New Year. VietNamNet’s source said that Gojek may also implement a surcharge, but there has been no official announcement from this platform.

Accordingly, the Grab and Be applications will add fees from January 20 to January 26, 2023, ie from the 29th to the 5th of the Lunar New Year. While Baemin’s side collects the fee from January 17, which is the 26th of Tet. Gojek has not released official information, but last year the company and the names mentioned above all added fees on top of the regular price.

*Customers will have to pay an additional 5,000 VND – 10,000 VND / trip when ordering food on the occasion of the Lunar New Year. (Photo: Hai Dang)*

Specifically, Be will collect an additional 5,000 VND / two-wheeled trip and 20,000 VND / 4-wheel trip from 6am to 10pm during the peak of Tet.

Grab adds 5,000 VND/two-wheeler, 15,000 VND/time 4-wheeler. With GrabMart (marketing), GrabFood (food delivery), GrabExpress (delivery), each order during Tet will increase by 5,000 VND.

Baemin currently only has a food delivery service. This platform collects an additional 10,000 VND/trip for 4 days 30, 1st, 2nd, 3rd of Tet. On the 29th, 4th and 5th, collect 5,000 VND/time to order food. Particularly for the period of December 26, 27, and 28, an additional 5,000 VND/trip will be collected, when calling during peak hours at noon and in the evening.

Gojek charges an additional fee from the 29th to the end of the 6th of Tet, but applies a different fee schedule between Hanoi and Ho Chi Minh City.

Specifically, in Ho Chi Minh City, GoRide and GoSend 2-wheel services will charge an additional fee of 5,000 VND/trip; GoFood collects 7,000 VND/trip. In Hanoi, the additional fee applies uniformly 5,000 VND/trip.

GoCar collects an additional fee from the 28th to the 5th of the Lunar New Year, each trip is 20,000 VND (in Ho Chi Minh City), and 15,000 VND (Hanoi).

Gojek said that the full amount of the surcharge, after deducting taxes according to state regulations, will be transferred to the driver partner’s wallet.

In addition to surcharges from customers, ride-hailing apps run typically larger programs for drivers. This is to ensure the retention of this force to work during the Tet holidays.

Usually, ride-hailing applications will experience a shortage of human resources on this occasion because the driver returns to his hometown or turns off the application for the Tet holiday.

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