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S one app, many connections

Go to Hue – S that… “mock”

Scene reflection, warning notices, essential services, transportation, education and training, healthcare, cultural heritage, land planning are 8 groups of services and utilities deployed on Hue – S. Besides, additional features such as e-wallets, online shopping are also being integrated. The 2-way information interaction is not only through the hotline, but also social platforms such as Facebook ( and Zalo are also integrated to make Hue – S truly become a reality. become a friend of Hue people.

Sharing about this application, Mr. Phan Ngoc Tho, former Chairman of the People’s Committee of Thua Thien Hue shared: Before Thua Thien Hue embarked on building a smart city, provincial leaders visited many construction models. smart city in the world. However, the “huge” consulting fees, different models, unsatisfactory local digital infrastructure, untrained personnel… are the barriers. If “outwards” can’t, then go back to look for domestic businesses, and Viettel was chosen to become a “tailor” to design and build Hue – S, the more beautiful Hue capital event in the 4.0 era.

According to Mr. Tho, “Viettel’s model applied to Thua Thien Hue shows that it doesn’t need to be a city with too large an economic scale, it doesn’t have to be a huge project. With only moderate financial capacity, Thua Thien Hue can still build smartcity (smart city) effectively within its capabilities, operate smoothly to serve people with reasonable budget… IBM or Microsoft used to be. offer very effective solutions, scale, but the economic capacity of the province does not allow. Hue – S was born to be the most suitable “shirt”, ensuring pocket money.

Now, when people have something to do, people just need to go to Hue – S to “report”, from handling administrative procedures to reporting reports, reporting traffic accidents… Everything is taken by the app to the authorities for handling. fast. Phan Thanh Binh, Vice President of Thua Thien Hue province, said that 800,000 people have installed Hue – S (reaching the rate of 100.1% of Hue people using smartphones with apps installed). After 3 years of implementation, people have lovingly called Hue – S Hue “mac”. All voices, reflecting both good and bad of the people to the government and the government’s feedback to the people, are handled without a “no-go zone”. People need anything, just go to Hue – S… “mock”!

No need for stereotypes, just drastic leadership

Hue – S is a mobile application built in the direction of super app (super app on mobile platform) with the orientation of a single integrated application.

In fact, at the time of 2019 (when Hue – S was born), Vietnam did not have any model of a smart operating center or more broadly, a successful smart city to refer to.

“We think that the right question is more important than the answer, the obvious problem is more important than the solution. Viettel and Thua Thien Hue cooperate in that spirit and Hue – S is on the right track. When Viettel embarked on building the Smart City Monitoring Center (IOC) for Thua Thien Hue, we had to imagine how the model could be suitable for local conditions,” said Nguyen Ngoc. Linh, Deputy General Director of Viettel Solution (VTS) recounted.

From the perspective of the government, Mr. Nguyen Thanh Binh, Vice Chairman of Thua Thien Hue province added: The success of Hue – S in particular, and the smart city model in general of the locality is due to Mr. Phan’s determination. Ngoc Tho, Chairman of Thua Thien Hue province at that time. “Hue’s success is finding a good “tailor-made” business, having a determined and fierce leader with the support of businesses and people,” commented Mr. Binh firmly.

It is known that Hue – S is updating business data to bring businesses directly to the government like how people interact with the government today. At that time, 3 parties including: government – business – people can transact directly 24/7, from simple services such as payment for electricity, water, sanitation…, to formalities. online administration/public services, smart tourism services (hotel booking, taxi calling, digital map lookup, sightseeing location information…), traffic hotlines, firefighting, medical economic… will be available on Hue – S.

Thai Khang

(Posted in the Vietnam Post newspaper, issue of Xuan Quy Mao 2023)

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